#SheLeadsTheWay

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FAQQ

Q
How do I register with Kalyani?
A
Follow these steps to register:
  • Click SIGN IN / REGISTER at the top right corner of the page
  • Click on REGISTER
  • Enter your details
  • Click on CREATE ACCOUNT
You are now registered with Kalyani.

Q
The customer care number provided on the website is always busy? How long do I need to wait?
A
We truly regret the inconvenience caused. Our associates might be busy assisting other customers. Please call us after sometime or Contact us .
Q
In case I return the products, will the COD charges be credited back?
A
No. These are one time charges and are non-refundable.
Q
What does assorted colour mean?
A
Same style but different colours and patterns.
ORDER RELATED
Q
I don't know how to place my order.
A
Follow these steps:
  • Select the product
  • Select the size
  • Pick the colour
  • Click ADD TO CART
  • Click on PLACE ORDER
  • Enter your shipping details
  • Select the mode of payment
  • Note your order number
Alternatively, you can always Contact Us and one of our associates will help you to place an order.
Q
I got an error while placing the order. I’m not sure if the order is placed.
A
For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, we request you to place the order again.
Q
How do I add new products or remove some products from my order?
A
You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.
Q
Can I change my shipping address/Contact details after I have placed my order?
A
We can certainly change the address in case the order is not yet shipped from our end. contact us to get it changed. If the order is already shipped out, we will not be able to make any changes.
DELIVERY 
Q
How long do you take to deliver?
A
Delivery time depends on your pin code. You can always check by entering your pin code on the product page, below ‘ADD TO CART’ button.
Q
Do you provide Cash on Delivery in my area?
A
We depend on our courier partners to provide Cash on delivery option and we work closely with them to increase our serviceability on a regular basis. You can always check the serviceability of your pincode by entering it on the product page, below ADD TO CART.
Q
I got a mail saying my order has been dispatched. When will it be delivered? What is my courier tracking number?
A
Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.
Q
I am not in town on the delivery date? Can I choose my delivery date?
A
Once the order is placed, please contact usand we will try to deliver the order on your preferred date.
Please note, we do not deliver on Sundays and Public Holidays.
PAYMENT
Q
I have received an error after I entered my card details. What shall I do?
A
We apologize for the inconvenience caused. This can be a temporary issue. Please try again after a few minutes.
Q
Is there a charge for COD order?
A
We charge a nominal convenience charge of ₹50 on all Cash on Delivery orders when the order is below 399. This charge shall not be levied if you opt for any prepaid mode such as Debit/Credit card.

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How To Measure Your Bra Size

Band Size:

1. Take a measurement tape and level it around the under bust. Observe the number to the nearest whole number.

2. If the number is even, add 4 inches and if it's odd, add 5 inches.

3. The sum of calculation = Your band size

Bust/Cup Size:

1. Wrap the tape around the fullest part of your bust. Observe the number and round off to the nearest whole number.

2. Now minus the band size calculated earlier from bust size and the difference will be your correct cup size.

3. If the difference is 1, then cup size is A. If it's 2 then cup size is B & so on.

For Ex: Bust = 40 inches, Band = 38 inches, Difference = 40-38 = 2 inches

Your Perfect Size will be = Band*Difference = 38B

Thanks for contacting us. We'll get back to you as soon as possible.

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