Escalation Management

At Kalyani Innerwear, we recognize that delivering an exceptional customer service experience is essential in building a trustable relationships with our customers. Our goal is to minimize complaints and resolve grievances through quality service, timely delivery, and consistent follow-ups. However, we encourage you to reach out to us if you believe there's need to improve in our products or services. The Project Escalation Matrix is a comprehensive approach targeted at enhancing customer experience and operational excellence, serving as a platform that allows customers to engage with the relevant representatives within the organization.

You can be sure that you’re reaching the right person at the right moment by directly connecting with our designated representative, who will promptly provide you with effective solutions.

Customer Support

You can reach out to our customer support representatives via email at online@kalyaniinnerwear.com or call us at +91-9582229090.
Timing: Monday to Saturday, 9:30AM to 6PM

Grievance Resolution

If you're not satisfied with the support provided by our customer representatives please send a detailed email to online@kalyaniinnerwear.com. We will make sure to address your query within 1-2 business days of receiving it.